Terms of service
Last updated: February 2, 2026
1. Overview
This website is operated by Pet Bestie Store. Throughout the site, the terms “we”, “us”, and “our” refer to Pet Bestie Store. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, and merchants.
2. Online Store Terms
You agree to use our products and Services for lawful purposes only and not to violate any applicable laws or regulations in your jurisdiction. You must not transmit any malware, viruses, or any code of a destructive nature. Any breach of these Terms may result in immediate termination of your access to the Services.
3. General Conditions
We reserve the right to refuse service to anyone at any time where permitted by law. You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transmission.
4. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or not current. Content is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information.
5. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any part of the Service at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
6. Products or Services
Certain products may be available exclusively online and in limited quantities. All products offered by Pet Bestie Store are intended as pet accessories for everyday use and are not designed to diagnose, treat, cure, or prevent any medical or health condition.
We make reasonable efforts to display product colours and images accurately; however, we cannot guarantee that your device’s display will reflect the actual product.
Returns and exchanges are subject to our Return and Refund Policy.
7. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information and to promptly update your information so that we can complete transactions and contact you when necessary.
8. Optional Tools
We may provide access to third-party tools over which we have no control. Your use of such tools is entirely at your own risk and discretion.
9. Third-Party Links
The Services may contain links or references to third-party websites or services. We are not responsible for the content, accuracy, or practices of third parties.
10. User Comments, Feedback and Other Submissions
If you submit comments, feedback, or suggestions, you agree that we may use, edit, publish, distribute, and otherwise utilize them without restriction. We are under no obligation to maintain submissions in confidence or respond to them.
11. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which explains how personal data is collected, used, and processed.
12. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains errors or inaccuracies. We reserve the right to correct any errors and to update or change information at any time without prior notice.
13. Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, violating intellectual property rights, interfering with security features, or engaging in harmful or fraudulent activity.
14. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by applicable law, Pet Bestie Store shall not be liable for any injury, loss, or claim arising from your use of the Service or products.
15. Indemnification
You agree to indemnify and hold Pet Bestie Store harmless from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party rights.
16. Severability
If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
17. Termination
These Terms are effective unless terminated by either you or us. We may terminate or suspend access to the Services at any time if you fail to comply with these Terms.
18. Entire Agreement
These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and us regarding the Service.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be resolved exclusively in the courts of New South Wales.
20. Contact Information
For any questions about these Terms of Service, please contact us at:
Email: info@petbestiestore.com
Address: 502/19 Hill Rd, Wentworth Point, NSW 2127, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)