Privacy policy
Last updated: February 2, 2026
Pet Bestie Store operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a transparent and reliable shopping experience.
Pet Bestie Store is powered by Shopify Inc., which enables us to provide the Services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to you or another individual. It does not include information that has been anonymized or de-identified.
Depending on how you interact with the Services, where you reside, and as permitted by applicable law, we may collect or process the following categories of personal information:
- Contact details such as name, billing and shipping address, email address, and phone number.
- Financial and transaction information such as payment method, order status, payment confirmation, and transaction history. Payment card details are processed securely by Shopify and its payment providers.
- Account information such as login credentials, preferences, and account settings.
- Shopping activity such as products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
- Communications with us, including customer support inquiries.
- Device and technical information such as IP address, browser type, and device identifiers.
- Usage information regarding how and when you interact with the Services.
Personal Information Sources
- Directly from you when you create an account, place an order, or contact us.
- Automatically through cookies and similar technologies when you use our website.
- From service providers processing information on our behalf.
- From partners or other third parties, where permitted by law.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use personal information to perform our contract with you and provide the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns and exchanges, remembering preferences, sending service-related notifications, enabling reviews, and improving and personalizing the shopping experience.
Marketing and Advertising
We may use personal information for marketing and promotional purposes, such as sending promotional communications and displaying advertisements based on your interactions with our Services, subject to applicable law.
Security and Fraud Prevention
We use personal information to secure accounts and transactions, detect and prevent fraudulent or unauthorized activity, investigate potential misuse of the Services, and protect our customers and business.
If you create an account, you are responsible for keeping your login credentials confidential.
Communicating with You
We use personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- With Shopify and service providers that support payment processing, analytics, fulfillment, advertising, and customer support.
- With marketing partners for advertising and promotional services, including targeted advertising where permitted by law.
- When you direct or consent to the disclosure of information.
- With affiliates or within our corporate group, where applicable.
- In connection with a business transaction such as a merger, restructuring, or sale of assets.
- To comply with legal obligations or protect the Services, our rights, or the rights of others.
Relationship with Shopify
The Services are hosted by Shopify Inc., which processes personal information to provide and improve its platform. In certain cases, Shopify may process personal information as an independent data controller, including for platform analytics and enhanced features.
Third-Party Websites and Platforms
The Services may reference third-party platforms or tools. We are not responsible for the privacy or security practices of third parties.
Children’s Data
The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.
Security and Retention of Information
No security measures are perfect. We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you reside, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict processing, and to opt out of certain advertising uses.
These rights are not absolute and may be subject to legal limitations. We may need to verify your identity before responding to a request.
International Transfers
Personal information may be transferred, stored, and processed outside your country of residence using appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact
Pet Bestie Store
Email: info@petbestiestore.com
Address: 502/19 Hill Rd, Wentworth Point, NSW 2127, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)