Shipping policy

At Pet Bestie Store, we understand that receiving your order in a timely and secure manner is just as important as the quality of the products themselves. This Shipping Policy outlines how we process and deliver orders, estimated delivery timeframes, and how tracking works.

We offer free standard shipping on all eligible orders within our service regions, with no minimum purchase required.

1. Regions We Serve

1.1 Domestic Deliveries (Australia)

We deliver to addresses across Australia, including metropolitan, regional, and remote areas. Delivery timeframes may vary depending on your location and carrier operations.

1.2 International Deliveries

We also ship to select international destinations. International orders include free standard shipping. Typical delivery timeframes vary by destination and customs processing requirements.

Duties, taxes, and import fees (if applicable) are the responsibility of the customer and may be charged by the local customs authority or courier prior to delivery.

2. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 5:00 PM (local time) are generally processed the same day.
  • Processing begins after payment confirmation.
  • Pre-orders or items requiring special handling may take longer, as specified on the product page.

3. Shipping Times and Delivery Estimates

Delivery timeframes are estimates and are not guaranteed. Shipping performance depends on carrier operations, destination location, customs clearance (where applicable), and seasonal demand.

  • Australia: Typically 8–14 business days depending on fulfillment location.
  • International destinations: Typically 8–14 business days depending on destination and customs processing.

In some cases, orders may ship from different distribution locations depending on product availability. As a result, items within the same order may arrive in separate parcels.

4. Delivery Locations

We deliver to the following address types, subject to carrier availability:

  • Residential addresses
  • Business addresses
  • Parcel lockers
  • PO Boxes (typically for small items only)

If a selected delivery location cannot be serviced by the carrier, we may contact you to request an alternative address.

5. Shipping Costs

Free standard shipping is available on all eligible orders. No minimum spend is required.

6. Order Tracking

6.1 Tracking Information

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout. Customers with an account may also access tracking information through their account dashboard.

6.2 Tracking Activation

Tracking typically activates within 24–48 hours after dispatch. For remote destinations, activation may take up to 4 business days.

6.3 Tracking Delays

If tracking shows no updates for more than 3 business days, please contact our support team so we can assist.

7. Address Accuracy and Changes

7.1 Address Accuracy

Customers are responsible for providing accurate and complete delivery details, including apartment numbers and access instructions where applicable.

7.2 Address Changes

Address changes can only be requested before the order has been dispatched. Once dispatched, we may not be able to modify delivery details.

7.3 Undeliverable Addresses

Orders returned due to incorrect, incomplete, or undeliverable addresses may incur reshipping fees. We will contact you if redelivery is required.

8. Special Circumstances

8.1 Weather and Disruptions

Extreme weather events, natural disasters, or carrier disruptions may cause delivery delays. Where possible, we will provide updates if significant disruptions occur.

8.2 Peak Periods

During peak periods such as holidays and promotional events, processing and delivery times may be extended. We recommend ordering early when delivery is time-sensitive.

8.3 Large or Specialized Items

Certain large or specialized products may require additional handling or signature on delivery.

9. Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact us and include your order number.

Email: info@petbestiestore.com
Address: 502/19 Hill Rd, Wentworth Point, NSW 2127, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)

Pet Bestie Store is committed to providing a transparent and reliable shopping experience. If any issue arises with your delivery, our team is available to assist.